Press Releases: Service Orientation Toward the News Media

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Press Releases: Service Orientation Toward the News Media

Service Orientation Toward the News Media Cultivating a relationship with the Media is based on mutual respect, trust and a continuing service-orientation and follow-through. As said earlier, the news media is a customer, and an important one. If you bring a customer-service orientation to your relationship with them, it will improve your results tenfold. This means shaping your stories to meet their needs, getting information to them quickly when they ask, lining up spokespersons and photo Opportunities on short notice, and making sure that their phone calls are answered immediately by a publicist or other knowledgeable person within your organization.

   

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